Mystery Guesting

Whether in the hotel industry, gastronomy or any other industry that receives guests: Mystery Guesting opens up a new perspective for the operator from the guest's point of view! You as a hotel or restaurant operator wonder what your guest really experiences in their establishment? Then a Mystery Guesting by the experts of WAITZ CONSULTING is the right thing to do.

Is your guest completely satisfied in your hotel or restaurant? Does he feel at home? What about the cleanliness and friendliness? Do the directions match the information on the website? How are any problems solved and conflicts managed? A mystery guesting by our experts provides answers to these questions and more.

The expert team of WAITZ CONSULTING is at home in the hotel and catering industry and is characterized by particularly discreet and competent behavior. For a mystery check we visit your business and go through the entire customer journey from booking to check-out.

WAITZ CONSULTING puts your hotel and catering business through its paces - so that you and your employees become even better. In doing so, we define the corresponding test areas and objectives together with you. We digitally document our mystery test experiences and provide you with authentic feedback and derive appropriate optimization measures based on the results.